IT Support Technician – Braeside VIC
About Keller
Keller is the world’s largest geotechnical specialist contractor, delivering foundation and ground improvement solutions that create a solid future. With a proud legacy and a commitment to excellence, integrity, and collaboration, we provide innovative, sustainable, and efficient services across Australia.
About the role
We are seeking a proactive and customer‑focused IT Support Technician to join our Australian IT Service Delivery team.
In this role, you will provide Level 1 and Level 2 technical support to end users across the business, supporting day‑to‑day IT operations and ensuring a high standard of service delivery. You will work closely with internal IT teams and vendors to resolve issues efficiently and support ongoing technology initiatives.
The role includes participation in an on‑call rotating roster, providing after‑hours and weekend support as required.
Key responsibilities
Technical Support & Service Delivery
- Provide Level 1 and Level 2 onsite and remote IT support for end users across Australia
- Log, manage, and resolve incidents and service requests via the IT Service Management system (e.g. ServiceNow)
- Troubleshoot hardware, software, application, and connectivity issues, escalating where required
- Support Microsoft 365, Windows 10/11, mobile devices, printers, and meeting room technology
- Assist with device builds, imaging, asset tracking, and hardware lifecycle activities
On‑Call & After‑Hours Support
- Participate in a rotating on‑call roster, including weekends, to support critical incidents and business needs
- Responding to after‑hours IT incidents in line with agreed service levels and escalation procedures
- Ensure clear handover and documentation of after‑hours issues for follow‑up during business hours
Operations & Administration
- Support onboarding and offboarding activities, including user access, devices, and system setup and quick IT inductions.
- Maintain accurate documentation, knowledge articles, and support guides
- Assist with audit, access review, and compliance activities as required
- Support local and global IT projects, system upgrades, and technology rollouts
Stakeholder Engagement
- Deliver a consistent, professional, and customer‑focused support experience
- Communicate effectively with users of varying technical capability
- Liaise with internal IT teams and third‑party vendors to resolve issues
About you
Essential
- Proven experience in an IT Support Technician, IT Support Analyst, or Service Desk role
- Experience providing Level 1 and Level 2 end‑user support
- Hands‑on experience with Windows, Microsoft 365, and end‑user devices
- Familiarity with ITSM / ticketing systems (e.g. ServiceNow)
- Strong communication, organisation, and customer service skills
- Ability to manage competing priorities and work independently
- Availability to participate in an on‑call rotating roster, including weekends
Desirable
- Exposure to Active Directory, Azure AD, Intune, or endpoint management tools
- ITIL Foundation certification or practical ITIL knowledge
- CompTIA A+, Network+, or equivalent certifications
- Experience supporting multi‑site or remote site environments
Key Attributes
- Customer‑centric and solution‑focused
- Reliable and detail‑oriented
- Collaborative and professional
- Willingness to learn and develop technical skills
Why work with us
- Work with a global industry leader in geotechnical solutions
- Career development and training opportunities
- Supportive and collaborative team culture
- Competitive salary and employee benefits
- Above industry paid parental leave
- Gain exposure to major projects across WA with opportunities for travel
How to apply
We are committed to attracting, developing, and retaining the right people who are highly competent, live our values and actively contribute to our long-term success.
If you are a motivated and experienced IT Support Technician, ready to step up, we want to hear from you! Apply now by clicking the button below!
Keller Australia is an equal opportunity employer, and we support diversity in our workforce. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTI+; and people of Aboriginal and Torres Strait Islander descent, are encouraged to apply.
To find out more about us, visit www.keller.com.au
For all queries, please email [email protected]. We are unable to take phone enquiries for this role.