IT Support Technician – Perth & Canning Vale WA (3-Month FTC, view to Permanency)
About Keller
Keller is the world’s largest geotechnical specialist contractor, delivering foundation and ground improvement solutions that create a solid future. With a proud legacy and a commitment to excellence, integrity, and collaboration, we provide innovative, sustainable, and efficient services across Australia.
About the role
Keller is seeking a proactive and adaptable IT Support Technician to join our busy, friendly, and collaborative IT Team on a 3-month fixed-term contract with a view to permanency.
As the primary IT contact for our national workforce, you will partner with our management team, end-users and global technology teams to provide end-to-end technical support.
This role will require working between our Perth CBD office and Canning Vale office, with flexibility and willingness to travel as needed.
Key Responsibilities
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Promoting and providing guidance to end users on incidents and service requests through the IT service system (ServiceNow)
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Troubleshooting, resolving and/or escalating reported incidents in the IT service system when they cannot be resolved remotely
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Assisting with ad hoc requests ranging from software troubleshooting to hardware installation.
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Providing level 1 and 2 onsite support or remote support to resolve operational problems
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Taking ownership and being proactive with user issues
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Supporting local and global projects and initiatives
About you
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To be successful in this role you are curious and passionate about IT and you have a customer-centric approach to solving problems. You will also have:
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Experience in a service desk or equivalent
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Excellent verbal and written communication skills
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Ability to work both collaboratively and independently
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Strong attention to detail, organisational skills, and the ability to effectively manage conflicting priorities
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High level of drive, initiative, and a sense of urgency
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Service-Now, ADUC, Microsoft Azure, Microsoft Office 365 experience preferred
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ITIL 4.0 Foundations certification is preferred
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CompTIA certifications are a plus
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Availability of working rostered weekends
Why work with us
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Work with a global industry leader in geotechnical solutions
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Career development and training opportunities
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Supportive and collaborative team culture
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Competitive salary and employee benefits
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Above industry paid parental leave
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Gain exposure to major projects across WA with opportunities for travel
How to apply
We are committed to attracting, developing, and retaining the right people who are highly competent, live our values and actively contribute to our long-term success.
If you are a motivated and experienced IT Support Technician, ready to step up, we want to hear from you! Apply now by clicking the button below!
Keller Australia is an equal opportunity employer, and we support diversity in our workforce. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTI+; and people of Aboriginal and Torres Strait Islander descent, are encouraged to apply.
To find out more about us, visit www.keller.com.au
For all queries, please email [email protected]. We are unable to take phone enquiries for this role.